Lifetime Warranty
KISPER jewelry is backed by a Lifetime Warranty because we want you to feel confident in the pieces you wear every day.
What “Lifetime” Means
There is no time limit to submit an eligible warranty claim. Each order is limited to one approved warranty claim. The warranty does not provide unlimited or recurring replacements for the same purchase.
Covered Issues
The warranty is intended to cover qualifying manufacturing defects and eligible product issues that occur under normal wear. Depending on the issue and product availability, KISPER may repair, replace, or provide another reasonable resolution.
Not Covered
- Lost or stolen jewelry
- Damage caused by accidents, misuse, improper handling, or improper care
- Damage caused by alterations or repairs performed by someone other than KISPER or an authorized provider
- Normal cosmetic wear that is not considered a product defect
- Additional claims after an approved warranty claim has already been fulfilled for that order
How to Submit a Claim
Visit support.kisper.app and follow the warranty claim process. Proof of purchase and order information are required. We may request photos or the return of the item so the claim can be reviewed.
KISPER reserves the right to determine warranty eligibility based on the condition of the item and the circumstances of the claim.