FAQ
Orders & Shipping
How long does shipping take?
Orders are generally processed within 1-2 business days. Standard U.S. delivery typically takes an additional 3-5 business days after shipment. Expedited options may be available at checkout.
Do you ship internationally?
Yes. Available destinations, shipping rates, and estimated delivery times are shown at checkout. Duties, taxes, or import fees may apply depending on the destination and are the responsibility of the customer unless otherwise stated at checkout.
How can I track my order?
Once your order ships, we’ll send a shipping confirmation email with tracking information. You can use that link to follow your package.
Returns & Exchanges
Can I change or cancel my order?
Contact us as soon as possible. We’ll do our best to help before the order enters fulfillment, but we cannot guarantee changes or cancellations once processing has begun.
What is your return policy?
Unused, unworn items may be returned within 30 days of delivery, subject to our Return & Refund Policy. Items should be returned in their original condition and packaging.
Can I exchange for a different size?
If you ordered the wrong size, contact us within the return period and we’ll help with the best available exchange or return option. Availability is not guaranteed.
How long do refunds take?
Once an eligible return is received and inspected, refunds are generally processed within 3-5 business days. Your bank or card issuer may take additional time to post the credit.
Product & Care
How do I choose a necklace length?
The best length depends on where you want the chain to sit. Measure around your neck, then compare that measurement with the product’s listed length. Layering usually works best when neighboring chains differ by about 2 inches.
How should I care for my jewelry?
Keep jewelry away from harsh chemicals, perfumes, lotions, and household cleaners. We recommend removing jewelry before swimming, showering, heavy exercise, or activities that may cause impact or abrasion. Wipe pieces gently with a soft, lint-free cloth after wear.
Can sterling silver tarnish?
Yes. Tarnish is a natural reaction that can occur when sterling silver is exposed to air, moisture, skin oils, or chemicals. Regular wear, proper storage, and gentle cleaning can help maintain its shine.
What does the KISPER Lifetime Warranty mean?
Our Lifetime Warranty has no expiration date. Eligible purchases may receive one approved warranty claim per order for a covered issue. “Lifetime” refers to how long you have to submit that claim - it does not mean unlimited replacements or repeated claims on the same order.
What does the warranty cover?
The warranty is intended to cover eligible product defects and qualifying issues under normal wear. Coverage does not include lost or stolen items, intentional or accidental damage, misuse, improper care, or ordinary wear that is not considered a defect. See our full Warranty Policy for details.
How do I submit a warranty claim?
Visit support.kisper.app and follow the warranty claim instructions. You’ll need your order information so we can verify the purchase.
Does my order come gift-ready?
KISPER jewelry arrives in branded packaging suitable for gifting. Additional gift-wrapping options, when available, will be shown at checkout.